Return and Exchange

Thank you for shopping with Porciouse. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Policy

You may return items within 7 days of receiving your order if:

• The item is defective or damaged
• You received the wrong item
• The product is unused and in its original packaging

To initiate a return, please contact our customer service team at with your order number, reason for return, and photos (if applicable).

2. Exchange Policy

We accept exchanges under the following conditions:

• The item is the wrong size or color
• The product is unused and in its original condition
• The exchange request is made within 7 days of delivery

To request an exchange, email us at with your order details and the product you’d like to exchange.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized items
• Items purchased during sale or clearance events
• Used, washed, or damaged items (not due to manufacturing defects)

4. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–7 business days.

5. Shipping for Returns & Exchanges

Customers are responsible for return shipping costs unless the item was defective or incorrectly delivered. We recommend using a trackable shipping service for all returns.

6. Contact Us

If you have any questions about our return and exchange policy, please contact us at:

Porciouse
Email:
Phone:
Address: